The best car insurance company isn’t necessarily the cheapest. It’s tempting to shop for a new insurance policy based on price alone, but you need a company that will be there for you when it comes time to make a claim. After all, you don’t want to choose the cheapest car insurance quote only to find that it doesn’t provide the protection you need.
Our Best Car Insurance Companies for 2021 use pricing data and real customer feedback to help you find the best car insurance policy for you.
What Is the Best Car Insurance Company?
USAA is the best car insurance company for 2021, but you need to have a military affiliation to get it. If you don’t qualify for USAA, State Farm is the second-best auto insurer according to our data.
We asked real customers from nine of the top auto insurance companies across the country about their experiences. Their feedback provides valuable insight on how well these companies serve their customers, which can help you decide on the insurance company that most deserves your business.
Top Ranked Car Insurance Companies
1. USAA
USAA is the best car insurance company we found. In our survey, USAA customers say they are very satisfied with this insurance provider’s customer service. They also love the company’s easy process for filing a claim, as well as the frequent updates on the status of claims.
2. State Farm
State Farm makes it easy to file a claim, according to most survey respondents, many of whom plan to renew their policy. State Farm is also the best auto insurance company if you do not have a military affiliation.
3. Geico
Geico is the third-best car insurance company in our rankings. Consumers who have filed a claim generally agree that Geico makes the process easy. Most survey respondents also report that they plan to renew their policy, and that they’re likely to recommend Geico to family and friends. However, Geico scored lower than some competitors in terms of value, despite the fact that it offers low rates and good overall customer service.
4. Nationwide
Nationwide generally earns good scores across the board, though it didn’t stand out in any one area as being notably better than the competition. Nationwide has some downsides that keep it from breaking into the top three car insurance companies in our rankings. Some respondents indicated that they were not satisfied with Nationwide’s status updates during the claims process or with how their claims were resolved.
5. American Family
American Family is at the bottom when it comes to survey respondents’ satisfaction with how their claims were resolved. Still, American Family enjoys good loyalty from its customers. This company ranked near the top of the list in terms of customers who said they were likely to renew their policies. American Family’s policyholders are also likely to recommend the company to friends and family.
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